Refund policy
Refund & Return Policy
At A Personalized Touch, we want you to love every item you receive. If something isn’t quite right, we offer a 7‑day return window from the day your order arrives.
Eligibility for Returns
To qualify for a return, items must be:
In the same condition you received them
Unworn, unused, and with all original tags
In their original packaging
Accompanied by a receipt or proof of purchase
Please note: All embroidered and seasonal items are FINAL SALE and cannot be returned or exchanged.
How to Start a Return
Email us at apersonalizedtouchbymaya@gmail.com to request a return authorization.
Items sent back without prior approval will not be accepted.
Customers are responsible for all return shipping costs.
Damages or Incorrect Items
Please inspect your order as soon as it arrives. If something is damaged, defective, or not what you ordered, contact us right away so we can take care of it quickly.
Non‑Returnable Items
- Embroidered items
- Seasonal items
- Sale items
- Gift cards
These are final sale and cannot be returned or exchanged.
Exchanges
If you’d like a different item, the quickest method is to return the original item (once approved) and place a new order for the one you want.
Refunds
Once your return is received and inspected, we’ll email you to confirm whether your refund has been approved.
Approved refunds are issued to your original payment method within 10 business days.
Please keep in mind that your bank or credit card company may take additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please reach out to us at apersonalizedtouchbymaya@gmail.com